The TICH-TECH Way
Tailored IT Solutions for Your Unique Business Needs.
Focus on your business, not your tech
Growth, happy customers, and a seamless operation is what you need, not downtime, frustration, and tedious troubleshooting! You need a partner who can get your tech working as the wind behind your sails, not an obstacle in your way.
That’s what TICH-TECH IT will do for you. We’ll take your troubles and turn them into solutions and smiles. Ready to excel with the help of technology? You’re in the right place.
Achieve Your Goals
Align technology with your goals in the big picture and day to day; get IT out of your way and working for your business. Have clarity on your IT investments and watch them yield big benefits for your business.
Eliminate IT Burdens
Free yourself from the hassles of IT management: eliminate burdensome tasks, reduce costs and inefficiencies, worry less about IT security, and focus on your business, not your IT!
A trusted partner for your journey
You need a partner you can lean on for honest guidance and proactive support. We know how much your business means to you; we’ll give you the IT service that you deserve, not just the one that you need!
Peace of mind you can count on
Regain control and confidence. Say goodbye to downtime and IT issues,
and drop the security and continuity worries for good, with a worry-free IT experience you can count on.
The TICH-TECH way
This is your IT sweet spot! The one where you’re totally supported, secured, and empowered to succeed. Your business is unique and so is your own IT way. Here’s how we help you to find and get to it
1. Get Clarity On Your IT
Using 4 different reports, we’ll map out your IT and find out how it can be improved and secured. We’ll find ways to make it safe, simple, scalable, and empowering for your success.
2. Simplifying IT Support
If you need IT help live “just call” you will always speak to a engineer and we try to Support and Fix all issues live on the phone. If you need none urgent help use our App to log a ticket live from your desktop in just 20 seconds.
3. Your Technical Alignment Manager
The TAM is a very special role their only job is to come in person to your site and work on your businesses technical alignment. Onsite Every Month for you and your team. From IT road mapping to a secure and slick day-to-day operation, we will support you to achieve the exceptional with IT’s help.
4. Maximize Results and ROI
Most businesses budget 4% to 5% of Parole as a IT Budget but what if you team had 5% more time to spend working? From lowering downtime to profitable IT road mapping and implementation of Automation, we’ll help you shape your success with secure and compliant-by-design technology.
Support, protect & align...
These are the three pillars of our services
SUPPORT
Live Support, personal, reliable…always!
Support is the foundation for a true partnership that makes your life better and easier. Our team are fast to respond and you’ll always reach a friendly voice. We don’t just support your day-to-day, we will also support your strategic success. When you need us, we’ll be there, fast.
PROTECT
Cyber security as standard
Our defence in depth approach and alignment with national and international cyber security frameworks offers our clients an exceptional standard of security. With TICH-TECH IT, your security will never be in doubt. We’ll protect your IT across the board, help you to scale securely, and will take care of keeping your business safe.
ALIGN
Helping you comply with confidence
We know compliance can be daunting, complicated and uncertain. It is joined at the hip with your security, continuity, and the trust you have with your customers. That’s why we include compliance in our solutions. We’ll help you to put your data protection and security worries to rest, for good. We don’t just deploy compliance solutions, we’ll also support you to keep your compliance in safe harbour.
Defence in depth:
How we make your business exceptionally secure
Defence in depth offers several layers of protection for your business across your data, users, devices and IT infrastructure. With this approach, your chances of compromise will be near-zero.
1. Comprehensive Onboarding & IT Risk Assessment
The journey to a truly secure business begins with a smooth onboarding process and an in-depth IT assessment that uncovers your risks and vulnerabilities. The insight will find the security and compliance gaps your IT is harbouring and we’ll produce a reporting making these gaps clear.
2. Cyber Defence Implementation
We’ll start with rolling out the essential Cyber Defences that you need to stay secure, including business-grade antivirus, robust email protection solutions, and daily backups for your MS365 or Google Workspace environment.
3. Advanced Security Measures
Following the essentials, we’ll then deploy leading-edge defences for your business, including endpoint detection and response systems, dark web monitoring, a 24/7 security operations centre, and more.
4. Cyber Essentials As Standard
Next up, Cyber Essentials we’ll take you through a smooth certification process and help you to pass the external audit with flying colours. You’ll get access to £25k in free cyber insurance coverage and be able to show to current and potential partners that you are highly secure.
5. Your Technical Alignment Manager & Compliance
Your TAM (Technical Alignment Manager) will come to your offices at least ones a month. Your TAM will work on your security posture to a world-class standard, and make it certifiable! With regular security audits, an we’ll get you certified under them, making your business a leader in cyber resilience.
6. Virtual Chief Information Officer & IT Planning
Your virtual Chief Information Officer and Technology Alignment Manager will build a robust, strategically aligned business continuity plan for your business. We’ll safeguard your growth journey, help you to wave goodbye to downtime, and enjoy true peace of mind for the journey ahead.
Let's Cut The Jargon, And Get Straight To The Solution
In other words, give the people what they want! Here’s how we approach IT:
Simplifying Tech: We make tech simple and empowering, so you can focus on what matters most.
Outcome-Driven Solutions: Our focus is on creating meaningful outcomes with technology, not just the tech itself.
Transparent Pricing: We don’t do sneaky fees and untransparent pricing; we make it all crystal-clear for you.
No Essential Add-Ons: No false ‘add-ons’ here – everything essential for your business is included!
ar for you.
Roadmapping & IT Planning Specifically For Your Business
The IT Roadmap is a comprehensive guide for your business’s technology journey. It begins with expert IT consulting and an in-depth assessment to create a profitable, secure, and compliant roadmap that is tailored to your business. The best part? It makes succeeding with IT simple for you!
State of IT
We’ll get to know the state of your IT environment and find out where we can make big improvements in its reliability, performance, and security.
Compliance
We’ll identify where your IT is or is risking breaches of compliance, show you where these gaps are, and present a pathway forward to a compliant-by-design business.
IT Alingnment
We’ll assess whether your IT is capable of supporting your strategic business objectives now and in the future. If it isn’t, we’ll show you what you need to do.
Security & Continuity
Security and continuity risks are costly and can even be fatal. We’ll help you to shore up your business resilience so that you can focus on what matters.
Surrounding Your Data With Layers Of Protection
1: Implement Multi-Layered Protection
Secure your business with 6 layers of protection across data, devices, users, and your IT network.
2: Fortify Your Security Posture
Strengthen each layer to ensure a truly robust defense against threats and vulnerabilities.
3: Achieve Security Certification
Demonstrate your commitment to security by becoming certified under Cyber Essentials Plus.
4: Advanced Compliance for Enterprises
For enterprise packages, achieve SOC2 or ISO27001 certification to further solidify your reputation with customers, regulators, and clients.